Wait Times on Google
Get estimated wait times for over 1M dining establishments
Providing users with up to the hour est. wait times at 1M+ restaurants
Today, we can confidently overlay usual wait times with live and historical crowd volume. Right now, we can surface this info for a great number of restaurants. We considred a number of use cases and existing models to help determine the right UI and location to start with.
Existing data viz patterns
Existing Placesheet modules
Since we have the data, we focused on dining use cases
What's the longest wait next Tuesday?
Is there usually a wait at my local cafe?
Partnering with today's Popular Times graph
The best place to surfce this was our existing Popular Times Graph. A slider was too complex for v1, thus selecting an hour manually was our first approach. Though the tooltip became quite verbose, depending on time and language, we felt it was a good place to start. Our existing live snippet didn't localize well and wasn't a noticeable location when traversing hours. Enter: the tooltip.
UI + placement explorations
Evolving snippets into tooltips + summaries
A tooltip allowed for a flexible UI
2/5 restaurants have varied wait times between mornings, afternoons and evenings. A tooltip UI allowed users to traverse hours and showcase a peak wait time for the selected day. Originally, the beak on the tooltip aimed to add more attention to the selected hour, but didn't scale to the edge well. The summary focused on the worst case scenario for that day. Most users wanted to get a general sense for when not to go, but also wanted the ability to see other times.
Interaction + visual design