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Case study
Wait Times on Google
  • when
  • 2017
  • client
  • Google
  • role
  • UX lead
  • more
Wait Times on Google
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Problem
Average wait is very useful to users planning for travel, medical & especially dining
Existing data viz patterns
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GOOGLE MY BUSINESS
Google My Business Material Design
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Existing Placesheet modules
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GOOGLE MY BUSINESS
Google My Business Material Design
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Research + use cases
Since we have the data, we focused on immediate & long term dining use cases
What's the longest wait next Tuesday?
Is there usually a wait at my local cafe?
Explorations + findings
Pairing with date & times was more intuitive than with hours of operation
High-level user flow
UI + placement explorations
12
GOOGLE MY BUSINESS
Google My Business Material Design
More
Evolving snippets into tooltips + summaries
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High-level user flow
Outcome
An interactive tooltip allowed for a more flexible UI
Interaction + visual design
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Final tooltip plus graph
12
GOOGLE MY BUSINESS
Google My Business Material Design
More
High-level user flow
Take-aways
Heirarchy needs improvement as we expand to new verticals

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